What Are The Accepted Payment Methods?

We accept credit card, debit card, bank transfer, pay on delivery (cash or credit card)

            Pay on delivery service is only available for domestic orders.

Is It Safe To Use My Credit Card On Website?

Our website is encrypted with 128 bit SSL which doesn’t let anyone access the credit card details and provides the customers 100% secure shopping. As soon as a customer entered the credit card details, this information will be encrypted and sent directly to the online system of the related bank. It is not possible for 3rd parties (including our company) to access the customer’s data. Our payments are processed by PayU online payments system.

Am I Able To Pay In Monthly Installments?

It is possible to pay in monthly installments with credit cards for domestic orders according to the lower limit conditions of our contracted banks and all installment plans can be displayed under the “Payment Options” tab on right side of the product image on a product page.

For International orders monthly installments are not allowed.

How Do I Pay Via Bank Transfer?

The payment should be done to the account given below within 3 days for a valid order and it is a must to add the order number.

Company/Account Name: Nuray Hanbeyoglu

Bank Name:

Branch Name/Code:

Currency: EURO Swift CODE: 

Currency: USD Swift CODE: 

How Does Pay On Delivery Service Work?

Pay on delivery with cash or credit card service is not available for orders.

When Do You Ship My Order?

           International deliveries will be shipped within 1-3 working days after an order is placed.

Which Courier Companies Do You Work With?

           We Work with via DHL Express for international orders.

I Hava Placed Orders On Different Dates. Could You Ship All My Orders In One Package?

Every order is considered as one package. We can not guarantee to ship all orders in one package but if none of the order has been shipped yet, the orders can be combined in one package.

When Do I Receive My Order?

Since it depends on the distance between İstanbul and the delivery address and also the shipping company’s delivery policy, it may take up to 1-5 working days with DHL Express.

May I Receive My Order From A Branch Of The Shipping Company?

If the customer contacts the shipping company first and provide them the tracking number he/she can receive the order from a branch of the shipping company.

When your shipment arrives to your country DHL Express sends you automatically information to your e-mail and message about the delivery time, you have possibility choose delivery time, leave door or neighboor.

Which Countries Do You Ship To?

We work with DHL Express by the way we ship more than 220 country over the world.

What Should I do When Receiving My Order?

The customer should check the package when receiving it and should not accept it if the package is opened, torn, crushed, got wet, harmed, etc. If the package is harmed or the item/items is/are missing, the customer should ask for a damage assessment/missing item report from the shipping company and inform the company.

I Was Not Available At The Delivery Adress I Have Given, What Should I Do?

DHL Express will visit you next day automatically also you can contact and arrange delivery time with customer service.

What Should I Do If My Order Gets Stuck In My Country’s Customs Office?

Since we send shipments DDU, extra legal fees, taxes, or other expenses will be charged to the customer due to the destination country’s customs and/or importing policy, thus the order may get stuck in the customs office until the customer pays the fees. The responsibility of the delivery belongs to the customer after the goods are landed on the destination country, therefore the customer must follow the procedures and rules of related customs office and Ministry of Trade in order to receive the order.

Customs Offices demand us to denote the value of the order on the package. We also want to inform you that the customs inspectors have the authority to decide to deliver or not to deliver the package to the customer and rarely there may be delays on delivering due to customs office’s policy.